User Information

In general, you can visit our Internet sites without telling us who you are and without providing any personal information about yourself. However, sometimes we or our partners need certain information from you.

You may provide us with some personal information in a number of situations. For example, you may provide us with certain information, such as your name and postal or e-mail address, to contact you in order to process an order or to provide us with your credit card details to purchase something from us. Our purpose is to let you know how we will use this information before we collect it from you. If you indicate that you do not want us to use this information as a basis for further communication with you beyond fulfilling your requests, we will respect your wishes. If you provide us with personal information of another person, e.g. a spouse or colleague, we will take it for granted that you have their consent to provide it to us.

Use and Sharing of Personal Information

The following paragraphs describe in more detail how we may use your personal information and with whom we may share it. Depending on the type of our site you visit, one or more of these paragraphs may apply.

Processing your transaction

If you request something from one of our sites, such as a product or service, callback or specific marketing materials, we will use the information you provide to fulfill your request. To this end, we may share your information with other parties involved, e.g. other parts of our company, our trading partners, financial institutions, transport companies, postal or governmental authorities (e.g. Customs). We may also contact you in connection with a transaction, as part of a customer satisfaction survey or for market research purposes.

Use for marketing purposes

The information you provide to us through its site may also be used by us and selected third parties for marketing purposes. However, we will try to give you the opportunity to choose in advance whether or not you want your information to be used in this way.

Security and Information Quality

We aim to protect your personal information and maintain its quality. We implement appropriate measures and procedures, such as using encryption when transferring certain sensitive information, to protect your information and maintain its quality.

Completing Information

From time to time we may supplement the information you provide to us through the site with information from other sources, such as information that confirms your address or other available business information. We do this to keep the information we have collected accurate and to serve you better.

Disclosure of Personal Information

In some cases, we use vendors to collect, use, analyze and otherwise process information. Our practice is to require these vendors to handle the information in a manner consistent with this Privacy Notice.

Retention Period

We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including to ensure that our processing complies with applicable legal and regulatory obligations (e.g. audit procedures, retention for accounting or legal purposes, etc.), dispute resolution and the establishment, exercise or defence of legal claims.

Cookie Policy

We collect the information mentioned in the previous paragraphs through the use of various technologies, one of which is the so-called “cookies”. A cookie is a set of data which may be sent from the site to your computer’s browser and then stored on your computer as an anonymous trace through which your computer can be identified, but not you. You can set your browser to display a question before accepting a cookie, so that you can decide each time whether to accept it. You can also disable cookies completely in your browser. However, if you do so, some features of the site may not function properly.

The cookies used on our site are divided into 5 categories:

Absolutely Essentials
Strictly necessary cookies are essential for the proper functioning of the website. Without them, you may not be able to browse and use the site’s features and, consequently, without these cookies, we cannot offer effective operation of our site. These cookies do not recognise your individual identity.

Usability cookies store usage data that greatly affects the operation of the website and facilitates the user’s next visit to the website. The data may be anonymous and is not available when the user is browsing other websites.

These cookies collect information about how visitors use the website, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website.

These cookies are used to deliver content that best suits you and your interests. They may be used to display targeted advertising/offers, limit advertising views or measure the effectiveness of an advertising campaign. These cookies do not recognise your individual identity.

Third Party Cookies (Third Party Cookies)
On our site we have added functionality provided by other sites (e.g. social networks) through specific plug-ins (software inserts). In order for these plug-ins to function, a cookie is uploaded directly from the service providers to your device, without our control over the cookie settings from these specific sites. For more information about cookies and their management, you can visit the respective sites of the third-party providers:
Disabling Cookies

You can disable cookies by changing the relevant settings in your browser. We should stress, however, that the website may not function properly if all cookies are disabled (see above description of cookie types).

Please consult the table below and follow the appropriate link to obtain further information on how to disable and delete cookies:

For other browsers not listed here, please contact the provider of the specific browser or alternatively look for a “help” function in the browser.

Information about Cookies

If you would like more information about cookies, how they are used and how they apply to the use of your personal data, please visit

Other Personal Data We Collect

Any access, successful or unsuccessful, to areas of our site that require a username and password may be recorded for security purposes.

We also record the visitor’s IP address for each visit for the sole purpose of protecting the site and the server hosting it from malicious users. The historical data (logs) are kept for a period of less than one year and are not shared with any third party partner.

Monitoring the quality of the Services

For certain online transactions you may need to call us or we may need to call you. Please be aware that we may monitor and, in some cases, record these calls for staff training or quality assurance purposes.

Online Advertising

Some companies help us provide interactive on-line advertisements, such as banner ads. These companies may collect and use information about customers in order to help us better understand the offers, promotional activities and types of advertisements that resonate most with our customers. The information collected is aggregate and therefore cannot be associated with specific individuals. However, if you would prefer that these companies not collect such information, you can visit and follow the instructions to opt-out of the collection of this information.

Disclosure Required by Law

Please be aware that, in some cases, it is possible that disclosure of information may be required by court or other governmental order, subpoena or warrant.

Links to sites not owned by us

Our sites may contain links to other sites. We are not responsible for the privacy practices of those sites, nor for their content.

Your rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing activities. In addition, you have the right to object to processing on grounds relating to your situation. Under the GDPR Regulation, you have the right to request the deletion, restriction of access and portability of your personal information. To access the request process, please contact us.

Right to Complain

If you believe that our processing of your personal information does not comply with applicable data protection law, you may lodge a complaint:

Directly to us using the contact form.
To the competent data protection authority. The names and contact information of the Data Protection Authorities in the European Union are available at
Information in case of changes

Whenever this statement is materially amended, there will be a notice on the home page of our main site for 30 days.